Here Kitty Kitty: Client Communication for Groomers Who Are Done Begging

May 3rd from 10 to 12pm Location TBD

with Mercedes Schenk, CFMG

Most grooming burnout doesn’t start at the table. It starts in conversation.

If you’ve ever softened your prices, bent your policies, avoided enforcing a cancellation fee, or hoped a client would rebook instead of confidently guiding them to do it, this class is for you.

“Here Kitty Kitty” is a two-hour, discussion-driven session focused on the human side of grooming. We’ll break down how communication impacts your income, retention, boundaries, and long-term business stability.

Topics include:

• Explaining pricing without apologizing or over-justifying
• Presenting policies clearly so they’re respected, not debated
• Addressing yearly shave-down cycles and neglected coat care
• Turning crisis appointments into structured maintenance plans
• Introducing memberships and recurring schedules without “selling”
• Confidently guiding clients to rebook before they leave

When you communicate with consistency and confidence, clients stop negotiating and start committing. Strong communication protects your time, your revenue, and the animals in your care.

Stop calling clients in with “here kitty kitty” energy.
Build a business they return to because they trust it.

Ticket Sales are non-refundable. APGG Members may attend for FREE. Please email AZGroomersGuild@gmail.com for your promo code.